For details on how your EI benefits are calculated, visit our website. You may therefore be eligible to receive the EI Family Supplement. If you and your spouse claim EI benefits at the same time, only one of you can receive the Family Supplement. It is usually better for the spouse with the lower benefit rate to receive the Family Supplement.
If your income level rises, the Family Supplement gradually decreases. These amounts are reviewed each year. For the most recent amounts, visit our website. Yes, your EI benefits are taxable. This means that federal and provincial or territorial taxes will be deducted from your payment. EI sickness benefits can be paid for a maximum period of 15 weeks, depending on how long you are unable to work. Shortly after you file your EI application, we will mail you an EI benefit statement. Receiving the EI benefit statement does not mean that your application has been approved.
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This statement simply provides you with your EI access code see box below and instructions on how to complete your EI reports. Your EI access code is the four-digit code printed in the shaded area of your EI benefit statement. You need to have it with you whenever you want to obtain information about your benefit claim and when you submit your EI reports.
Your access code is used to identify you and ensure the confidentiality of the information you provide. Do not share your access code with anyone, since you will be held responsible if someone accesses your information or modifies your claim without your knowledge.
Always store it in a safe place and, for added protection, be sure to store it separately from your Social Insurance Number. If you received a temporary access code, you will need to change it. You can also change your current access code for security reasons. Choose "1" and follow the instructions to change your access code. Choose "0" to speak to an agent. You can also visit a Service Canada Centre.
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In either case, we will ask you questions to verify your identity before we issue you a new access code. After you apply for EI benefits, you must complete and submit EI reports to get the benefits you are entitled to receive. During the period your EI claim is active, you have to submit reports to Service Canada every two weeks that show you are still entitled to receive EI benefits. It is important to respect the due dates for your EI reports. Do not submit your report before the due date, and make sure to submit it no later than three weeks after each due date.
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If you submit it later, your EI claim may be affected. After you complete your first report, we will let you know the next due date on which you will have to submit another EI report. On your EI reports, you must indicate whether , during the period of the report, you:. The week of work covered by the reports begins on Sunday and ends on Saturday.
You must therefore complete your report by Saturday, even if your regular work week does not necessarily correspond to these days. Direct deposit ensures that you will get your payment as quickly as possible and is reliable, convenient, and easy to set up. When you use direct deposit, we deposit your EI payments directly into your bank account.
You can sign up for direct deposit when you apply for EI. You can also sign up for direct deposit online, by phone, in person, or by mail. If you earn any money above this threshold, we will deduct it dollar for dollar from your benefits. For more information, visit the Working While on Claim page. When you work and receive benefits at the same time, you must not combine the hours and earnings of more than one week. It is essential that you report your work earnings and hours for the week you worked. If you notice that you made an error on your report for example, if you forgot to report some work hours or you did not report them in the right week , tell us immediately so that we can make the necessary corrections.
Any amounts you receive that are allocated to the one-week waiting period, including vacation pay or severance pay, will be deducted dollar for dollar from the first three weeks of benefits that you are entitled to receive. For most people, combined EI special benefits—sickness, maternity, parental, compassionate care or family caregiver can be paid for up to 50 weeks in a week benefit period. To find out if you are eligible to receive other types of EI special benefits during the same benefit period, call TTY: or visit your local Service Canada Centre.
Under special circumstances, biological mothers may be eligible for more than 50 weeks of combined EI special benefits. For more information, call TTY: You can only leave Canada and continue to receive EI sickness benefits if you are outside Canada to obtain medical treatment that is not offered or immediately available in a hospital, medical clinic, or equivalent health institution in Canada. If you decide on your own initiative to go to another country to rest or recuperate, you are not entitled to benefits. Before you leave Canada, you must always let us know you are leaving the country by visiting the Service Canada Centre in your area or by calling TTY: and pressing "0" to speak with a representative.
There are other types of benefits for sick or disabled people and their families, such as Canada Pension Plan disability benefits. Eligible people who have a severe and prolonged disability and are unable to work may receive monthly benefits. The Canada Pension Plan also pays monthly benefits to the surviving spouse or common-law partner and dependent children. The two plans also offer other types of benefits. Canada Pension Plan Click www. Quebec Pension Plan Click www. Online To get information about your claim online, you first need to register with My Service Canada Account.
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Call TTY: and choose option "1. Service Canada works to protect the EI program from misuse. One of the ways we do this is by working with employers and claimants to ensure the accuracy of the information we receive. With your help, we can reduce the amount of misuse and ensure that the EI program is used as it should be - as a program that provides temporary financial assistance to individuals who qualify.
A mistake is an unintentional act. We know claimants can make mistakes when filing their reports. Common mistakes include:. Some mistakes can delay benefit payments, while others can affect the amount of benefits you receive—meaning you were paid more or less than you were entitled to receive. If you notice a mistake on a completed form or report, or if there is a change in your circumstances that could affect your EI claim, tell Service Canada immediately. This will help prevent any future problems with your claim.
Usually, you cannot receive EI benefits while outside Canada.
For exceptions, see "Am I allowed to leave Canada while receiving sickness benefits? One measure we take to enforce this rule is to compare EI information with information from the Canada Border Services Agency. If we find you have been out of the country while collecting benefits, we will determine whether you were entitled to receive those benefits. If you were not entitled to receive them, we will calculate how much we overpaid you, and you will then have to repay the benefits. We may also impose penalties of up to three times your weekly benefit rate or three times the amount of your overpayment.
As well, you may have to work more hours or, in the case of self-employment in fishing, you may need more insurable earnings to qualify for benefits in the future. If you knowingly withhold information, make misleading statements, or misrepresent the facts to make a false claim for benefits, this is considered misrepresentation.
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You could face severe monetary penalties or prosecution. This could also affect your future benefits. However, if you disclose your actions to Service Canada before an investigation begins, we may waive any monetary penalties and prosecutions that might otherwise apply.